Privacy Policy

At JANE (Job Assistance and Navigation Expert), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you use our services.

1. Information We Collect

We collect different types of information to provide and improve our services:

  • Account Information: When you register for an account, we collect your name, email address, username, and password. Optionally, you may provide your phone number to enable SMS features.
  • Conversation Data: We store the messages you exchange with JANE to provide personalized assistance and maintain context in ongoing conversations.
  • Usage Information: We collect data about how you interact with our platform, including access times, pages viewed, and features used.
  • Device Information: We may collect information about your device, including its model, operating system, browser type, and IP address.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and remember your preferences.

All personally identifiable information is provided voluntarily and with your explicit consent.

2. How We Use Your Information

We use the collected information for various purposes:

  • To provide, maintain, and improve our services
  • To personalize your experience with tailored job assistance and career guidance
  • To develop new features, products, and services
  • To communicate with you, including sending service-related notices and responding to your inquiries
  • To ensure the security and integrity of our platform
  • To analyze usage patterns and optimize user experience
  • To train and improve our AI systems using anonymized data

We process your information based on legitimate interests, your consent, contractual necessity, or legal obligations, as applicable.

3. Information Sharing and Disclosure

We respect your privacy and are selective about sharing your information:

  • Service Providers: We may engage trusted third-party companies and individuals to facilitate our services, provide services on our behalf, or assist in analyzing how our services are used. These parties have access to your information only to perform these tasks and are obligated to maintain confidentiality.
  • Analytics Partners: We use analytics providers to help us understand how users interact with our services. These partners may collect information about your online activities over time and across different websites.
  • Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as a business asset. We will notify you before your information becomes subject to a different privacy policy.

We never sell your personal data to third parties for marketing purposes.

4. Data Security

We implement robust security measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security assessments and vulnerability testing
  • Strict access controls and authentication procedures
  • Continuous monitoring for suspicious activities
  • Employee training on data protection and privacy practices

Despite our best efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information, but we strive to use commercially acceptable means to protect it.

5. Data Retention and User Rights

We retain your information for as long as your account is active or as needed to provide you with our services. You have several rights regarding your personal data:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can ask us to correct inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information under certain circumstances.
  • Restriction: You can ask us to restrict the processing of your information.
  • Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
  • Objection: You can object to our processing of your information based on our legitimate interests.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We implement appropriate safeguards, such as standard contractual clauses, to ensure that your information receives adequate protection wherever it is processed.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy regularly for any changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Privacy Team
Email: [email protected]
Postal Address: JANE Privacy Department
123 Employment Avenue, Suite 200
San Francisco, CA 94103

We are committed to addressing your concerns and will respond promptly to any inquiries.

Last Updated: February 27, 2025